Terms and Conditions for Man and Van Richmond Services

These Terms and Conditions set out the basis on which Man and Van Richmond provides moving, delivery, collection, and related transport services within the UK. By making a booking, the customer agrees to these terms in full. The purpose of this page is to explain the service process clearly, including the booking procedure, pricing and payments, cancellation rights, liability limits, waste handling duties, and the legal framework that applies to each man and van service agreement. These terms are intended to be practical, fair, and transparent for both domestic and commercial customers.

The words “we”, “us”, and “our” refer to the service provider operating under the Man and Van Richmond name. The words “you” and “customer” refer to the person or business booking the service. Where a booking is made on behalf of another person, the person placing the booking confirms that they have authority to accept these terms. These conditions may apply to single-item transport, partial loads, house moves, office removals, furniture delivery, and similar man and van Richmond services unless a separate written agreement states otherwise.

If any term in these conditions is found to be invalid or unenforceable, the remaining terms will continue to apply. No employee, driver, or subcontractor has authority to change these terms unless the change is confirmed in writing by an authorised representative. Any variation or special arrangement must be agreed in advance and recorded clearly. The customer is responsible for reading these terms before confirming a booking for a man and van Richmond service.

Booking Process

A booking is only considered confirmed once we have accepted the request and supplied a booking confirmation, estimate, or invoice reference. Bookings may be made through approved communication channels and must include accurate information about the collection point, delivery point, access conditions, item description, volume, estimated weight, and any special handling requirements. The customer must ensure that all details given at the time of booking are complete and truthful. If the description of the job changes, we may revise the quote, the vehicle requirement, or the time slot.

Quotes are normally based on the information supplied by the customer. In many cases, the price for a man and van Richmond job depends on the time required, travel distance, number of items, labour needed, parking conditions, and whether specialist equipment is necessary. Any estimate given before the service is subject to change if the actual work differs from the description provided. Examples include extra stairs, additional stops, difficult access, delayed loading, or items that require dismantling or careful handling. We reserve the right to refuse any job that is unsafe, unlawful, or materially different from the original request.

Customers must be available at the agreed time and must provide access to the property or site. Delays caused by the customer may result in waiting charges, rescheduling, or cancellation of the service. Where parking permits, loading restrictions, building access codes, or lift reservations are required, the customer must arrange these in advance unless we have expressly agreed to handle them. Failure to prepare the site properly may affect the completion time and overall cost of the Richmond man and van service.

Payments and Charges

Unless otherwise agreed in writing, payment is due on completion of the service or in accordance with the invoice terms stated at the time of booking. We may require a deposit or advance payment for larger jobs, urgent requests, weekend work, or services involving materials, disposal, or subcontractors. Accepted payment methods and any payment deadlines will be confirmed before the booking is finalised. The customer must ensure that sufficient funds are available and that payment is made in full without deductions, chargebacks, or set-offs unless required by law.

Our prices may include labour, transport, fuel, basic equipment, and reasonable loading or unloading time. Additional charges may apply for waiting time, congestion, extra handling, long carries, multiple flights of stairs, packing materials, tolls, congestion-related delays, or disposal fees. If a customer asks for extra work on the day, we may update the cost before proceeding. For a man and van Richmond service, the final invoice will reflect the actual service delivered and any agreed adjustments.

Where payment is not made by the due date, we may charge statutory interest and recovery costs to the extent permitted by law. Title to any goods transported does not transfer to us, but our right to payment remains enforceable for services properly supplied. If a payment dispute arises, the customer should notify us promptly with clear details. Undisputed amounts must still be paid on time even if part of the invoice is under review.

Cancellations and Rescheduling

Customers may request cancellation or rescheduling, but notice must be given as early as possible. The amount charged for cancellation will depend on how much notice is provided, whether a vehicle or team has already been assigned, and whether work has begun. Where the customer cancels close to the agreed time, charges may be applied to cover lost time, allocated resources, and any unrecoverable costs. A cancellation fee may also apply if access is unavailable or the customer fails to attend the appointment.

We may cancel or postpone a booking where safety concerns arise, extreme weather affects travel, the customer has provided inaccurate information, payment arrangements have not been met, or circumstances beyond our reasonable control prevent performance. In such cases, we will try to give reasonable notice and, where appropriate, arrange an alternative time. We are not responsible for losses caused by cancellation due to events outside our control, but this does not limit any rights the customer may have under consumer law in relation to the man and van Richmond contract.

Where a customer is not ready for collection or delivery, or where the load is significantly larger than described, we may treat the booking as cancelled or amend the service terms. If a deposit has been paid, any refund will depend on the timing of the cancellation, the work already carried out, and any non-refundable third-party costs. If the customer wishes to rearrange the service, the new appointment will be subject to availability and may be priced differently from the original Richmond man and van booking.

Liability and Customer Responsibilities

The customer must ensure that all items are properly packed, labelled, and ready for transport unless packing has been included in the agreement. Fragile items, antiques, electronics, artwork, and high-value goods should be protected appropriately. We may refuse to move items that are unsafe, prohibited, excessively heavy, contaminated, or likely to cause damage to people or property. The customer is responsible for disclosing any item that needs special handling, and for ensuring that the property route is suitable for safe movement.

Our liability is limited to direct losses caused by our proven negligence or breach of contract, subject to any mandatory legal rights that cannot be excluded. We are not liable for indirect or consequential losses, such as loss of profit, loss of business, emotional distress, or missed deadlines, unless the law requires otherwise. We are also not responsible for pre-existing damage, poor packing by the customer, items that are inherently fragile, or deterioration arising from normal handling in the course of a lawful man and van Richmond service.

Where we are carrying goods, the customer remains responsible for ensuring that the items are lawful to transport and do not include prohibited, dangerous, or undeclared materials. The customer must not ask us to transport firearms, illegal drugs, stolen property, hazardous chemicals, live animals, or any item that requires a permit or special licence unless those requirements have been fully satisfied in advance. If a prohibited item is discovered, we may stop work immediately and report the matter to the relevant authorities where required by law.

Waste, Disposal, and Environmental Rules

Waste collection, furniture disposal, and clearances may be included only where expressly agreed in writing. Customers must describe waste accurately and must not mix controlled waste, hazardous waste, electrical waste, or commercial refuse with ordinary household items unless we have confirmed that we can lawfully accept it. All waste must be presented in a way that allows us to identify and separate recyclable, reusable, and non-recyclable materials. A man and van Richmond arrangement for waste removal does not automatically include disposal unless it has been booked as part of the service.

We will handle waste in accordance with applicable UK waste laws and duty-of-care obligations. This means waste will be transferred only to authorised facilities or processors where required. The customer may be asked to provide additional information about the origin and type of waste. If we reasonably believe that the waste is contaminated, unsafe, or not correctly described, we may refuse collection. Any associated costs caused by incorrect descriptions, cleaning requirements, or lawful rejection at a disposal site may be charged to the customer.

Customers must not leave unwanted items without prior agreement, especially where disposal charges or legal classification may apply. If we provide a man and van Richmond waste service, the customer accepts responsibility for declaring whether items are reusable, recyclable, or intended for disposal. We may require the customer to sign a declaration confirming the nature of the waste before collection. Any illegal dumping, fly-tipping, or unauthorised abandonment of waste is strictly prohibited and may result in immediate termination of the service and further action where necessary.

Service Conditions, Access, and Delays

The customer must ensure safe and reasonable access to all collection and delivery points. This includes access for the vehicle, safe parking where possible, and clear routes for loading and unloading. We may decline to carry items through unsafe staircases, unstable flooring, narrow openings, or areas that present a hazard. If the route is longer or more difficult than expected, additional labour charges may apply. For a man and van Richmond service, access conditions are a key factor in both timing and pricing.

Traffic, road closures, weather, breakdowns, and other practical delays may affect the schedule. While we will make reasonable efforts to arrive within the agreed time window, arrival times are estimates rather than guaranteed deadlines unless specifically agreed in writing. We are not responsible for delays caused by events beyond our reasonable control. If a delay occurs, we will try to keep the customer informed and, where possible, provide an updated arrival time or alternative arrangement.

We may suspend or end the service if the customer, the customer’s representatives, or anyone on site behaves abusively, threatens staff, interferes with safe loading, or requests work that is unlawful or unsafe. In such cases, the customer may still be charged for the time spent and for any resources already committed. The customer must also ensure that minors, pets, and bystanders do not obstruct the work area during any man and van Richmond operation.

Insurance, Claims, and Damage Reports

We may hold appropriate insurance cover for our service operations, but insurance does not create any broader obligation than those set out in these terms and conditions. The customer should maintain their own insurance for goods being moved where suitable, particularly for high-value or irreplaceable items. Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable time after discovery. Clear photographs, item descriptions, and supporting information may be requested to assess the claim.

We will not accept responsibility for damage caused by items that were poorly packed, already defective, or unstable before loading began. Nor will we be liable where the customer chooses to carry out packing, lifting, dismantling, or installation against our advice. If we agree to move an item under caution or at the customer’s request, that agreement does not extend our liability beyond what is reasonable under UK law. Any claim relating to a Richmond man and van booking will be reviewed on the basis of the evidence available.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. These terms are intended to set reasonable commercial boundaries, not to remove rights that customers have under mandatory consumer protection legislation.

Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer the right to bring proceedings elsewhere. If any dispute cannot be resolved informally, the parties should first attempt to settle it by written explanation and reasonable cooperation before taking further action.

These terms represent the full agreement between the parties regarding the service unless replaced by a later written agreement. Any failure by us to enforce a right on one occasion does not mean that the right has been waived. Headings are for convenience only and do not affect interpretation. References to a man and van Richmond service include equivalent wording used in quotes, estimates, invoices, and booking confirmations. The customer’s use of the service indicates acceptance of these conditions in their current form.

By booking, the customer confirms that they understand the scope of the service, agree to provide accurate information, accept responsibility for lawful goods and waste, and acknowledge the limits of liability set out above. These terms are designed to support a clear and professional man and van Richmond arrangement for transport, moving, and collection work across the UK.